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Signed up to VM and I haven't received my £50 welcome credit on my first bill

Tuning in

I signed up to VM last month, but I have not received the £50 credit.

I added this to my basket via add a promo code as I was emailed the code.

Can someone from Virgin Media message me?

I cannot call at the moment, and I do not want to use live chat as the off-shore team are not very good.


Forum Team
Forum Team

Hi LiamASmith, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear the £50 welcome credit has not been added. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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You don't want to use live chat because the offshore team isn't very good. 

You're in for a real treat here then 🤣🤣🤣