Signed up to VM and I haven't received my £50 welcome credit on my first bill

[LiamASmith]

I signed up to VM last month, but I have not received the £50 credit.

I added this to my basket via add a promo code as I was emailed the code.

Can someone from Virgin Media message me?

I cannot call at the moment, and I do not want to use live chat as the off-shore team are not very good.

[Kath_P]

Hi LiamASmith, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the £50 welcome credit has not been added. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,