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Signed up in error

inuendette
Joining in

on ‎23-07-2024 02:34

Hi i have signed to a nights subscription in error is there any way this can be removed and refunded for

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎23-07-2024 08:47

Any PPV purchases on a V6 need the TV PIN to be entered before proceeding.

VM's common position here is that entering the PIN is intentional and charges incurred as a result, tend to stand.

What was the programme/channel that you have purchased?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Nathan_B
Forum Team
Forum Team

on ‎23-07-2024 08:54

Hi there @inuendette 👋 Welcome to our forum and thanks for your post 😊

We'll be happy to take a look at this for you. Just to confirm , what is the subscription service you've signed up for? How was this done?

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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