cancel
Showing results for 
Search instead for 
Did you mean: 

Returning kit - wrong customer name on pre-printed label

gweno
Tuning in

Should I be concerned that the wrong customer name is on the pre-printed Yodel label?  I do not want to be hassled or charged for kit because it's not recognised as coming from me.

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

I would suggest yes, you should be concerned.  I wouldn't give them any excuse for trying to charge for non returned kit. 

You can print your own Yodel returns label using the Yodel link  FREE Virgin Media Returns | Yodel

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

I would suggest yes, you should be concerned.  I wouldn't give them any excuse for trying to charge for non returned kit. 

You can print your own Yodel returns label using the Yodel link  FREE Virgin Media Returns | Yodel

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks Adduxi, unfortunately the first thing Yodel's website wants is a customer reference number (I don't know what that might be, for this transaction).  I think I'll just request the return packaging again and hope it comes through correctly this time.

Adduxi
Very Insightful Person
Very Insightful Person

The reference number is your VM account number. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks