Forum Discussion

Huw37's avatar
Huw37
Joining in
2 years ago
Solved

Returning customer unable to sign in to My Virgin Media

Hi I left Virgin Media last month and joined Sky. I was dissatisfied with my Sky package and left during the 14 days cooling off period and returned to Virgin Media who gave me a new deal and a new ...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi Huw, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    Apologies to hear that since rejoining, you've not been able to access your My Virgin Media. When you get a new account number it means a whole new registration so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

    To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi Huw, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

Apologies to hear that since rejoining, you've not been able to access your My Virgin Media. When you get a new account number it means a whole new registration so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

  • dev659's avatar
    dev659
    Joining in
    2 years ago

    I also have the same problem at the moment

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello dev659.

      Thanks for your first post and welcome to our community.

      Sorry to hear you are also not able to sign into your online account.

      Can I please ask what errors you are getting and if you still have an active broadband service with us?

      Gareth_L