Return of set top box i do not have

[sadact]

I recently terminated my virgin media account, i sent back the router and set top box i had. I received a email from virgin media that says i had two set top boxes to return, i have only ever had one, i had a set top box replaced by an engineer a year or so ago and he took the faulty box but apart from that i have only ever had a single box, i do not want to get charged for something i have never had please help.

[Carley_S]

Hi @sadact 

Welcome back to the community forums 

Sorry to hear that you've since left us and received communications regarding the return of a set top box you don't have anymore. We can look into this further for you at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thank you for joining us on private message @sadact 

Glad we've been able to get this clarified for you today. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).