Return of router problems

[steviebond]

Hi, I returned my equipment via Yodel but having reached their central hub in Alfreton it seems to have stalled! 
I liaised with Yodel and they advised me to contact VM. Can you assist me with this please?

[Matthew_ML]

Hey steviebond, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

If it is being transferred the our warehouse that message is a good sign.

It can take 3- 5 working days to Reach us so please do not worry about this.

Keep hold of the receipt for now. 

[steviebond]

Ok thanks. I did send it last Monday and it had been sat in Yodels hub for 5 days although I do note it has been re-scanned yesterday evening…

[Matthew_ML]

Ah, great news its on the move then.