Return of Virgin Media 'kit' (hub and Tivo box etc.) when leaving/cancelling service.

A further point, the supply cable runs from a junction box on the pavement opposite my home, through the garden (under hedge) to my front room. What happens (or should happen) to that cable. I am leaving because I was blocked from using my e-mail facility (repeat medication etc.) and call centre staffer (Asia) advised that a new (third party) provider required a new password etc. No information was given anent the name and bona fides of said third party. In addition, an attempt to re-register a password was abortive/unsuccessful because of flawed logic in the process.. Clearly, a poor service, run on a shoestring staffwise, to keep R. Branson in the luxury he is accustomed to...