on 11-09-2024 14:22
After being unable to access e-mail account I am cancelling my relationship/account with virgin. For return of Hub and Tivo box etc. please advise address for return delivery. The termination was agreed with your call centre a week ago, withdrawals from my bank account to cease this month.
Answered! Go to Answer
on 11-09-2024 16:40
Hi mickelodeon,
Thank you for your post. We're sorry to hear you're leaving us.
You can request a return kit via this link: https://virg.in/returnkit.
^Martin
on 11-09-2024 16:40
Hi mickelodeon,
Thank you for your post. We're sorry to hear you're leaving us.
You can request a return kit via this link: https://virg.in/returnkit.
^Martin
on 12-09-2024 15:58
A further point, the supply cable runs from a junction box on the pavement opposite my home, through the garden (under hedge) to my front room. What happens (or should happen) to that cable. I am leaving because I was blocked from using my e-mail facility (repeat medication etc.) and call centre staffer (Asia) advised that a new (third party) provider required a new password etc. No information was given anent the name and bona fides of said third party. In addition, an attempt to re-register a password was abortive/unsuccessful because of flawed logic in the process.. Clearly, a poor service, run on a shoestring staffwise, to keep R. Branson in the luxury he is accustomed to...
on 12-09-2024 18:17
Hi @mickelodeon
Thanks for coming back to us. The cables would remain in place as they are now.
Can you advise further on the email block?
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-09-2024 15:21
Hi John_GS, Thanks for your comment. When repeated attempts to access e-mail failed, I contacted support staff via phone 150 and was informed that a new password was necessary as my e-mail account was being handled by another company, a third party whose name and bona fides had not been divulged - not the reason for this new arrangement. As the service had failed on several occasions over the years - along with regular price increases, i.e. pay more for less, I decided to find another ISP and am investigating alternatives. Meantime my phone is also blocked, a "line in use" message appearing on my (landline) phone.
on 13-09-2024 17:57
Hi @mickelodeon
Thanks for coming back to us.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill