Retreave Live Conversation

[artywood]

I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.

Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account within 72 hours. 

Could I get some help with this?

[Lee_R]

Hi @artywood thanks for posting and welcome to our community.

Sorry to hear you've not been able to access a transcript of a conversation. And sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R