Blueyonder conversion to Outlook?

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GeoffBrown wrote:

It would seem that her IMAP password has been changed but neither I nor VM are able to change it.  My VM account is no longer showing editing facilities on the secondary email account.

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VM changed the security and authentication on their email accounts quite a while ago. That included removing the aqbility tp reset secondary account passowrds for the primary account. Now you have to access the My Virgin Media (MVM)  account of the secondary email account to reset the password.

Also, VM email accounts in email apps and clients (such as Outlook) now need to use a VM generated "mail app" password  rather than the one you use to access the webmail account. Setting up the account up on new Outlook means you have now been affected by that change

Sign into the My Virgin Media Account with the secondary email address, - not your primary account address.

• Enter the secondary email address and its current password here https://www.virginmedia.com/my-virgin-media 
• Then click on Account settings
• ,Then click on My Virginmedia Mail settings.

You will then have to provide a non VM email address (such as Gmail, Outlook.com, Yahoo etc) to receive a verification email. That non VM address will then become the username of that VM webmail and its MVM account from then on. It will not change the VM email address just the username your enter to sign into it. However, you still need to enter the VM email address in Outlook's email settings.

Once you have  provided a non VM email address for that VM email account and verified it, just follow the instructions. You will also see a link to generate a Mail app password for that secondary email account.  Then use that in Outlook and the IPhone mail app.

Try that with your wife's account. As I said that is how the security on VM email accounts works these days.

Coenoby

Thanks but this is exactly what I tried to do before contacting VM.  The process worked for my emails but not my wife's.  I could not get beyond the first step because the password was not recognised. When I first contacted VM they said that her email account had been disconnected from my account but they would reconnect.  I have spent hours on the phone with different technicians at VM - it seems that they can see the account but have been unable to either change the password or reconnect her email to the non VM address (gmail) that VM set up - verification emails are not being received at that address.  The issue has been ticketed and escalated since 16 October.

Five weeks on (seven weeks since reporting) after numerous conversations and escalations the issue (inability to send or receive blueyonder emails) has not been resolved.   My calls to VM always get the same response - "don't ring us, we are working on it and will ring you in the next few days".  The call comes eventually, their solution fails and the ticket gets escalated again. Has anyone had a similar problem that was eventually resolved.