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Renewed my contract not been changed

Dave99999
Tuning in

I recently renewed my contract on the 13th april got the email with my order reference saying it would be activated on the 16th nothing happened.

Called virgin today 1st call put me on hold never came back after 20min I hung up.

2nd call I was on phone for 37min most of it on hold came back and put me on to detentions for 5mins on hold again then they hung up.

Now the 2nd call they said to me the package I ordered they couldn't offer anymore even though I've got an order number for it my current package is m135

mix tv

talk more anytime calls

£91

The new one was 

M250 Fibre Broadband,

Virgin TV 360, TV Essentials, Phone Line Rental, Anytime chatter

£73 then £93 after 18mths

 

They tried to offer me a package for more why would I want to pay more when I've gone for a cheaper deal absolute joke

1 ACCEPTED SOLUTION

Accepted Solutions

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @Dave99999, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with the renewal of the services with Virgin Media.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

See where this Helpful Answer was posted

1 REPLY 1

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @Dave99999, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with the renewal of the services with Virgin Media.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn