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IWFT's avatar
IWFT
Joining in
10 months ago
Solved

Renewed and Upgraded my Broadband contract [No Switch Date]

Hi, My current broadband package was due expire on 15/11/2024, when I signed into "My Virgin Media" account there was a new tlle "Your contract expires soon - Renew now to lock in your new price"....
  • Matthew_ML's avatar
    Matthew_ML
    10 months ago

    Hey IWFT, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

    However you do need to worry, this is because when you upgrade like this ( online) it can take up to 10 - 14 working days for it to be processed.

    Has it passed 14 working days? 

    If not it will update and become activate in this time, as long as you got the paperwork this is your confirmation. 

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
10 months ago

Hey IWFT, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

However you do need to worry, this is because when you upgrade like this ( online) it can take up to 10 - 14 working days for it to be processed.

Has it passed 14 working days? 

If not it will update and become activate in this time, as long as you got the paperwork this is your confirmation. 

  • IWFT's avatar
    IWFT
    Joining in
    10 months ago

    Thanks Matthew,

    14 days has not passed. I have upgraded speed before online from 150 to 250 and it took effect within a matter of hours, however I suppose with this recent change to my account it's also renewing the contract so I now understand it may take longer as we enter a new legal agreement,

    Thanks for the quick response and I'll monitor for any progress over the coming weeks.

    Ian.

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      10 months ago

      Thank you IWFT 

      Please do monitor this for us and if you do need any further help please pop back and we will do all we can to assist.