19-09-2024 23:01 - edited 19-09-2024 23:06
Recently renewed my package online Maxit TV but lost TNT Sports in the process even though it said it was still included and I was still going to be on Maxit TV. TNT Sports is clearly shown under the 4 channel packs on Maxit TV as included.
My new Contract summary sheet received by email also says I was still on Maxit TV so why can I no longer access the channels?
Answered! Go to Answer
on 20-09-2024 08:31
Hi @H4wks
Thanks for posting and welcome back to the community.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 20-09-2024 08:31
Hi @H4wks
Thanks for posting and welcome back to the community.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 20-09-2024 18:31
It looks like they have updated the contract offers, and they no longer include TNTSport.
on 22-09-2024 17:11
I have this exact issue. I renewed online and my contract still says Maxit and Maxit explicitly includes TNT Sport but they have switched it off and want £18/month to switch it back on. Did you get yours resolved?
on 22-09-2024 17:26
I have the exact issue. How do I resolve?
on 23-09-2024 08:17
Hey HesterHudson, thank you for reaching out and I am so sorry to hear about this.
I can see you've spoke to the team since this post, did they manage to help at all?
Matt - Forum Team
New around here?
24-09-2024 13:16 - edited 24-09-2024 13:18
Exactly the same has happened to me yesterday. Did you get it resolved ? Thanks.
on 24-09-2024 13:17
Hi Matt, the same has happened to me yesterday. Are you able to help me ? Thanks.
on 24-09-2024 15:46
Thanks for reaching out to us @Atkinst, and a very warm welcome to our Community Forums!
Sorry to hear of the issues experienced with the recent renewal of the services and with TNT Sports being removed.
Check out the envelope in the top right hand corner for a private message from me for further assistance
Thanks,
David_Bn
on 25-10-2024 09:05
hello
i have exactly the same problem,out of contract and renewed but now i have no TNT sports can anyone help please?