Renewed Maxit package online but lost TNT sports.

[H4wks]

Recently renewed my package online Maxit TV but lost TNT Sports in the process even though it said it was still included and I was still going to be on Maxit TV.   TNT Sports is clearly shown under the 4 channel packs on Maxit TV as included.

My new Contract summary sheet received by email also says I was still on Maxit TV so why can I no longer access the channels?

[John_GS · Accepted solution]

Hi @H4wks 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

[kreid4]

It looks like they have updated the contract offers, and  they no longer include TNTSport.

[HesterHudson]

I have this exact issue.  I renewed online and my contract still says Maxit and Maxit explicitly includes TNT Sport but they have switched it off and want £18/month to switch it back on.  Did you get yours resolved?

[HesterHudson]

I have the exact issue.  How do I resolve?

[Matthew_ML]

Hey HesterHudson, thank you for reaching out and I am so sorry to hear about this.

I can see you've spoke to the team since this post, did they manage to help at all?

[Atkinst]

Exactly the same has happened to me yesterday. Did you get it resolved ? Thanks.

[Atkinst]

Hi Matt, the same has happened to me yesterday. Are you able to help me ? Thanks. 

[David_Bn]

Thanks for reaching out to us @Atkinst, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced with the recent renewal of the services and with TNT Sports being removed.

Check out the envelope in the top right hand corner for a private message from me for further assistance

Thanks,

David_Bn