Forum Discussion

Atkinst's avatar
Atkinst
Tuning in
5 months ago
Solved

Renewed Contract and lost TNT

Yesterday I renewed my package online. Have Maxit TV but lost TNT Sports in the process even though it said it was still included and I was still going to be on Maxit TV.   Said nothing would change and TNT Sports is clearly shown under the 4 channel packs on Maxit TV as included.

My new Contract summary sheet received by email also says I was still on Maxit TV but none says that TNT Sports has been removed, despite saying nothing would change. Anyone had this and managed to get it resolved ? Tried web chat and phoning but simply losing the will to live waiting for a reply. Thought I would try here. Thanks. 

  • HavencroftKev's avatar
    HavencroftKev
    5 months ago

    I've also had a peek at the "renew now and keep your same great package for the same great price" link,  only to see it isn't the same price or the same package!!

    Sadly, there is a sentence somewhere near the bottom which says "just a heads up TNT Sports is no longer included in our packages" there is also a link which says you can continue to watch for an extra £18.

    I currently pay about £87 and apparently the same great price is £107 minus TNT sports.

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    Maxit is now a legacy package, and any amendments to your bundle will require a move to the current top-tier equivalent, Mega - which doesn't include TNT Sports.

    If you have any contract documentation showing you moving onto Maxit, that would be very interesting - feel free to post it up on this forum thread.

    • Nickywhu's avatar
      Nickywhu
      Tuning in
      5 months ago

      If it says no changes then there should not be any changes regardless of what the new packages are...if they had put an asterix with a comment that some services such as TNT would not be included then thats acceptable.

      Blatantly done to mislead people and encourage them to sign up for new contracts.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    Others have reported this. They are not getting the same package that they expected.

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    I've also had a peek at the "renew now and keep your same great package for the same great price" link,  only to see it isn't the same price or the same package!!

    Sadly, there is a sentence somewhere near the bottom which says "just a heads up TNT Sports is no longer included in our packages" there is also a link which says you can continue to watch for an extra £18.

    I currently pay about £87 and apparently the same great price is £107 minus TNT sports.

    • Atkinst's avatar
      Atkinst
      Tuning in
      5 months ago

      Ah, missed that. My price was is around £86 which is £3 higher than currently, but as you say, now minus TNT, which the kids will kill me for. Can’t afford another £18/month to watch the occasional champions leagues game of teams I don’t support. Very disappointing.