Renewal upgrade not taken effect

[Ehughes]

I'm an existing broadband customer and placed an upgrade order to add TV on 7th February online through my account.

I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.

I spoke with customer relations who gave me the email address of a manager who would need to progress the order but the email got a bounce back. Who do I send proof of my order to?

[Arissa_H]

Hi Ehughes 👋🏼.

Thank you for posting and welcoming you back onto the community forum ☺.

Sorry to see you are not able to see your TV being added onto your package through the app ☹.

I will investigate this matter in detail for you 🧐. I will have to private message you.

Please watch out for the envelope  ✉.