on 06-03-2024 21:00
I'm an existing broadband customer and placed an upgrade order to add TV on 7th February online through my account.
I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.
I spoke with customer relations who gave me the email address of a manager who would need to progress the order but the email got a bounce back. Who do I send proof of my order to?
on 07-03-2024 08:27
Hi Ehughes 👋🏼.
Thank you for posting and welcoming you back onto the community forum ☺.
Sorry to see you are not able to see your TV being added onto your package through the app ☹.
I will investigate this matter in detail for you 🧐. I will have to private message you.
Please watch out for the envelope ✉.
Ari - Forum Team
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