Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Renewal not actioned

Timfrecknall
Joining in

on ‎21-03-2024 17:29

I got an email in October about my contract being up for renewal,  I went through the process and renewed, I have a copy of the new agreement showing a discounted price until April 2025.  I have now been told that I am out of contract and if I want to upgrade my broadband speed I need to pay a lot more.

0 Kudos
1 REPLY 1

Paul_DN
Forum Team
Forum Team

on ‎21-03-2024 20:44

Hi Timfrecknall,

Thank you for reaching out to us in our community and welcome, we are sorry to hear a package you believed was taken out in October was never added and now your contract is over the price has increased, we will be more than happy to have a look for you, I will send you an invite into a private chat, please look out for the white envelope.

Regards

Paul.

0 Kudos
Top