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Renegotiated contract


I phoned yesterday as my contract was up within 30 days. I got through and was quoted £193, yes, that's correct 🤣 Since i was a loyal customer, she got it down to £173 🤣 I simply said no way. She put me through to retentions and the guy i spoke to basically just laughed and said no way will i be paying nowhere near that. Price i got was £120 with TNT sports or £107 without TNT sports. He said without TNT sports, my package at £107 was like for like for what i had which includes netflix premium which i pay £5 more for, i've lost UHD movies on demand. If it was like for like, except TNT sports, surely i should still have the UHD movies on demand. I haven't so it's not like for like. I hate being lied to and getting sold a package on false pretences.


Forum Team
Forum Team

Hey Paulpal67, thank you for reaching out and I am sorry to hear this.

Just to confirm did you accept this package?

Also did you get an email about this, and in that email does it state UHD movies was included? 


Matt - Forum Team

New around here?