Forum Discussion

sheppardjulie's avatar
sheppardjulie
Joining in
3 years ago
Solved

Rejoin as new customer

My contract is up in June and I'm not happy with the offer that has been put to me. Can I cancel my contract and my son come in as a new customer without any time period being involved?   Thanks
  • Robert_P's avatar
    Robert_P
    3 years ago

    Hello sheppardjulie

     

    Thanks for taking the time to post on the forum regarding your contract, renewal offer and cancellation, it's disappointing to hear we weren't able to offer you a package suitable. Welcome to the community.

     

    When cancelling, to sign up as a new customer you would need to have been disconnected for 90 days, if there is someone else in the property they would be able to enquire as to a contract which would make them eligible for a new customer deal.

     

    They would need to contact the team on 0800 183 1234 to discuss this.

     

    Rob

Robert_P's avatar
Robert_P
Icon for Forum Team rankForum Team
3 years ago

Hello sheppardjulie

 

Thanks for taking the time to post on the forum regarding your contract, renewal offer and cancellation, it's disappointing to hear we weren't able to offer you a package suitable. Welcome to the community.

 

When cancelling, to sign up as a new customer you would need to have been disconnected for 90 days, if there is someone else in the property they would be able to enquire as to a contract which would make them eligible for a new customer deal.

 

They would need to contact the team on 0800 183 1234 to discuss this.

 

Rob

  • sheppardjulie's avatar
    sheppardjulie
    Joining in
    3 years ago

    So just for clarification, if my son signed up there would be no time period needed? He could enquire straight away? So no 90 day period needed?

    Thanks

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      3 years ago

      Hi sheppardjulie,

      If there is a disconnection booked on the account, your son would be able to speak to the sales team about a new deal yes.

      Alex_Rm

      • sheppardjulie's avatar
        sheppardjulie
        Joining in
        3 years ago

        Thank you 🙏

  • ghavasi's avatar
    ghavasi
    Joining in
    2 years ago

    Hello,

     

    I have just cancelled my M500 contract because the new offered price would have been 50% more than EE or Sky would provide the same broadband speed. I was about to sign up with EE when I noticed my wife living in the same address who never been a virgin media customer could potentially sign up as a new customer with Virgin and getting the new customer prices?

    If it is doable, when is her contract would start? Can we schedule her connection date to my disconnection date? Or is there some delay? As I am working from home, longer delay than a day is not doable for me, I would rather go to EE and start their contract a day before my disconnection day. 

    So my question is, if my wife sign up as a new customer (but same household), when would her contact go live? Can we potentially just leave the existing router and wifi pod where they are and don't bother with postage?

     

    Thanks.

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 years ago

      It doesn't work like that.

      You'd have to return all the old kit to VM, and the old connection must be terminated before the new connection could be created (There is a 'Going away form' predicament you could cause).

      You didn't think VM would make it easy to get around the 'New customer deals' scenario!

      Assuming EE/Sky is FTTP, going by the 'same broadband speed' comment, I'd go for that.