Registering Issue - DEF01 Code

[mr_chimaera]

Hello. As yesterday I have started a contract for 18 months for broadband home internet and I am trying to register my account today with related email but I got this:

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

I have tried to reset password as well but same error I get.

Any thoughts? Thank you very much.

[Joseph_B]

Hey @mr_chimaera,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your online account, I would like to go about helping you out further with this to make sure we can get this working for you, for this I will need to confirm some information from you in a private message.

Joe

[Joseph_B]

Hey @mr_chimaera,

Thanks for joining me in that private message.

If there is anything further we can do for you, please do let us know and we can continue to help.

Joe

[mr_chimaera]

Unfortunately my problem still not solved. Someone called almost one week ago and got my email to fix the problem and forwarded to IT team but nothing happened after that.

Please help me or you can direct me into other actions I can take.

Thank you very much.

[Carley_S]

Hi @mr_chimaera 

Sorry to hear that this has not been resolved for you. 

I can see that the ticket is still being worked, I have updated this to let the team know you're still experiencing the issue. 

My apologies for the delay, but I can assure you the team is working on resolving this for you.