Referreal question

[vmediahj]

Hello

I was referred to VM.  I signed up for the current credit offer with volt package and the agent says I cannot get a credit and a referral!  Ie I cannot have 2 promotions at the same time.  

This does not seem fair as the person who referred me gets nothing. 

Thoughts?

[Cardiffman282]

I think you should still be able to get Volt and then one of either the credit offer or referral offer. So does sound correct. However I would begin to question the sincerity of the friendship if the friend is, in apparent seriousness, recommending 18 months of Virgin Media to you. Have a quick look at the reviews and Ofcom sanctions. 

[newapollo]

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@vmediahj wrote:

Hello

I was referred to VM.  I signed up for the current credit offer with volt package and the agent says I cannot get a credit and a referral!  Ie I cannot have 2 promotions at the same time.  

This does not seem fair as the person who referred me gets nothing. 

Thoughts?

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Hi vmediahj 

The agent appears to be correct. See the text I've highlighted in red, taken from The legal stuff section on the 

https://www.virginmedia.com/broadband/packages page

The legal stuff

........

Xbox Series S or £200 bill credit:

• This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest TV bundle (including Volt variants), Mega Volt bundle, Mega TV + Sky Sports HD, Mega TV + Sky Cinema, or Mega TV + Sky Sports & Sky Cinema HD online.
• The bundle needs to be ordered between 24 June and 11.59pm on 30 June 2024.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 Xbox or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your Xbox or bill credit if:
• You cancel your services before they’re installed or before the end of your 14-day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14-day cancellation period.