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Referreal question

vmediahj
Joining in

Hello

I was referred to VM.  I signed up for the current credit offer with volt package and the agent says I cannot get a credit and a referral!  Ie I cannot have 2 promotions at the same time.  

This does not seem fair as the person who referred me gets nothing. 

Thoughts?

2 REPLIES 2

Cardiffman282
Super solver

I think you should still be able to get Volt and then one of either the credit offer or referral offer. So does sound correct. However I would begin to question the sincerity of the friendship if the friend is, in apparent seriousness, recommending 18 months of Virgin Media to you. Have a quick look at the reviews and Ofcom sanctions. 

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newapollo
Very Insightful Person
Very Insightful Person

@vmediahj wrote:

Hello

I was referred to VM.  I signed up for the current credit offer with volt package and the agent says I cannot get a credit and a referral!  Ie I cannot have 2 promotions at the same time.  

This does not seem fair as the person who referred me gets nothing. 

Thoughts?


Hi vmediahj 

The agent appears to be correct. See the text I've highlighted in red, taken from The legal stuff section on the 

https://www.virginmedia.com/broadband/packages page

The legal stuff

........

Xbox Series S or £200 bill credit:

  • This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest TV bundle (including Volt variants), Mega Volt bundle, Mega TV + Sky Sports HD, Mega TV + Sky Cinema, or Mega TV + Sky Sports & Sky Cinema HD online.
  • The bundle needs to be ordered between 24 June and 11.59pm on 30 June 2024.
  • Your contract runs for 18 months.
  • This offer can’t be used with another offer.
  • A household can only claim 1 Xbox or 1 bill credit amount.
  • We can remove this offer at any time.
  • Prices may change during your contract.
  • We can’t offer cash or anything else in place of this offer.
  • You won’t be able to keep your Xbox or bill credit if:
  • You cancel your services before they’re installed or before the end of your 14-day cancellation period.
  • You downgrade your bundle before your services are installed or before the end of your 14-day cancellation period.
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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