Reconnection

[Asta1]

Does anyone know if there's a way to get my broadband reconnected?  I cancelled it and it was disconnected on Saturday but Openreach messed up my new fibre install so I'm looking to reconnect to Virgin.  What's the quickest way to do it?  Retentions are closed as it's Sunday evening.  

Will I need to place a new order and wait for new kit to arrive or will they be able to reconnect me quickly with the existing hub?

[goslow]

Do you mean you are going to forget about Openreach altogether and start a new 18 month contract with VM. Or are you trying to reconnect to VM for a short extension period?

Either way you might be about to embark on a journey of near-certain administrative hell and 'confusion' with VM.

[Cardiffman282]

As per goslow. You probably want a rolling contract to tide you over but to get this and secure a hub reactivation too via VM customer services will make the parting of the Red Sea look like a doddle. 

[Asta1]

😂point taken!

I will give them a call in the morning and see what they say.  If no joy, I'll rejoin online, pay through the nose for the privilage of a rolling contract.

[Asta1]

Ok thanks for the warning! 

[Zach_R]

Hi @Asta1, 

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear of your recent connection issues. We may be able to reconnect your services briefly, but if the services have already been disconnected then this may not be possible. Have you discussed this with the team yet?

Alternatively, we offer some 30-day broadband deals which may be of interest. You can find more information on these here.

Thanks,
 

[Asta1]

Well credit to them, I spoke to someone over whatsapp about 9.30am this morning, they put through the reconnection and told me it'd take 24-72 hours.  I've just come home and found it's working.  Such a big relief, the stress of having three teenagers without internet 🤣 

[Cardiffman282]

Good news. Fair dos VM on this one. 

[Akua_A]

Thank you for the update @Asta1 

Glad to hear this was resolved with our team. Please do not hesitate to contact us if you need any further help.