on 13-02-2024 20:55
Hi
Ive recently returned back to Virgin media, when i ordered, i did it through the telephone and they used my old account details to do the order.
I have been sent new account details (number), and have been told i need to use a new email to register this new account (when i log into my old account, its the old number and no services). When i go to register my new account number and new email, the webpage keeps telling me
Looks like there's already an account set up with the email address below.
You’ll need to give us a few more details to help us find it.
I click the 'Trying to register for a different account' and it puts me in a loop and repeats the above message.
Can anyone help?
Thanks
on 14-02-2024 08:48
Hi Timbradley21,
Thank you for your post. I'm very sorry to hear about the issue with your online account.
I am happy to take a look into this. I will private message you now.
^Martin
on 16-02-2024 23:21
Hi Martin
i replied to your pm and have not heard back for a few days, can you please help
on 17-02-2024 07:58
Any help?
on 17-02-2024 20:23
Still no contact. I have now received an email stating my first bill, but I cannot log in to see this. I could do with help with this issue
on 19-02-2024 10:42
Anyone? @Martin_N you have been online multiple times since last Tuesday and not responded to this thread or pm?