Unrequested Netflix added to Bill

[Petey1956]

I am also being charged £4.99 for Netflix which I did not sign upto . Got £4.99 back for last month and a email to say Netflix was cancelled . But my latest bill says I signed up again to Netflix which I have not . Will be leaving virgin at the end of the contract . Also making a complaint in another 4 weeks to ofcom 

[Megan_L]

Hi Petey1956,

Thanks for posting on our community, sorry this Netflix billing issue is not sorted yet 😥
Let's go into a PM so we can take a closer look into this.

Speak soon!

Meg

[barclay13]

i have this exact same issue but when i call virgin media they say they have never heard of it 

[Nathan_B]

Hi there @barclay13 👋 Welcome to our forum and thanks for your post 😊

We're sorry to see that you've been having issues with a charge for Netflix being added to your bill. We';; certainly be happy to check this for you. So this can be done I'll pop you a PM to confirm your details.

Regards

Nathan

[Petey1956]

yeh they told me to start with must logged into Netflix and given them my Virgin account details . What I also can’t understand is how Virgin takes the money but then says it nothing to do with them .