Unable to Switch to eBilling and Charged £1.75 Paper Bill Fee

[Pstewart1]

Hi Virgin Team,

Same problem here, no option to switch to e-billing on the website, can anyone please assist?

Thank you

[Zach_R]

Hi @Pstewart1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some trouble signing up to ebilling. I'm going to send you a private message shortly so that we can help you out with that. Please respond to it when you can and we'll go from there.

Thanks,
 

[lozzachau]

Hi,

I’m having the exact same issue. Please can you assist?

Thanks

[Alex_RM]

Hi lozzachau,

Thanks for posting and welcome to our community  😊

Sorry to hear you're having some issues setting up ebilling, so I can help I've popped you over a private message.

Alex_Rm