Unable to Switch to Ebilling

[shawty1984]

Please can I get a PM to switch on ebilling.

[Joseph_B]

Hey @shawty1984,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been unable to add this through yourself, have you been able to follow any of the information given above with regards to how to get this added through?

Joe

[shawty1984]

It's been a year, the information provided isn't valid/doesn't work. 

[Joseph_B]

Hey @shawty1984,

With this then on your My Virgin Media, please confirm you have followed the following steps:

Open the MYVM app
Sign into your account (if not done already)

Scroll down to Account settings

Then click account details.

From here you can then edit your communication preferences.

Joe 

[shawty1984]

That's already on ebilling but I've still been charged for paper billing. This seems to be a Virgin problem that's been going on for months.

[Ashleigh_C]

I'm sorry to hear this @shawty1984 

I'm going to pop you a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[aimeej5906]

Hi

I am also having the same problem. It says click "My Profile" but there is no such option on MVVM. My communication preferences already say ebilling but i still get a paper bill every month and get charged for it. I have rang customer services multiple times and they just say they cant do anything and I need to change it myself on my profile but that option is not there. Been through every menu and app but just going round in circles.

[Ashleigh_C]

Hi there @aimeej5906 

I am so sorry to hear that you also are facing this issue and thank you so much for your first post to our community forums. 

Let me get a private message across to you and we can check this on our side. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Megan_L]

Hi Aimeej5906,

Thanks for chatting with me in our PM's 😁 It was really lovely helping you and I'm glad that we got the issue sorted!

If you find that you do still get a paper bill next month, then come back to me and we can continue helping. But I am sure that won't happen thanks to what we've done. 

Have a wonderful day!

Meg