Unable to Switch to Ebilling

[shawty1984]

Please can I get a PM to switch on ebilling.

[Joseph_B]

Hey @shawty1984,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been unable to add this through yourself, have you been able to follow any of the information given above with regards to how to get this added through?

Joe

[shawty1984]

It's been a year, the information provided isn't valid/doesn't work. 

[Joseph_B]

Hey @shawty1984,

With this then on your My Virgin Media, please confirm you have followed the following steps:

Open the MYVM app
Sign into your account (if not done already)

Scroll down to Account settings

Then click account details.

From here you can then edit your communication preferences.

Joe 

[shawty1984]

That's already on ebilling but I've still been charged for paper billing. This seems to be a Virgin problem that's been going on for months.

[Ashleigh_C]

I'm sorry to hear this @shawty1984 

I'm going to pop you a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.