New account - selecting a password for Virgin Media registration

[Earl_Grey]

Hi John, 

I seem to have the same issue as Sm00713

I cannot register my new account due to password issue. 

Would you be able to help with the registration please?

Thank you. 

Earl Grey

[Carley_S]

Hi @Earl_Grey 

Welcome to the community forums 

Sorry to hear you're also having issues with registering your new account. 

If you're looking to set up/register for a My Virgin Media online account then you'll need to ensure the password meets the below criteria:
 

•  Be between 8-64 characters.
•  Must start with a letter.
•  Contain at least one uppercase and one lowercase letter.

•  Contain at least one number.

•  Special characters are allowed but not required (e.g. ! # % & @).
•  Cannot contain easy to guess words, usernames, or previously used passwords.
 

Please let us know of the error you see when you try to register and we'll be able to support further if needed. 

[Earl_Grey]

Hi Carley, 

Thank you for getting back to me, I tried different combinations and nothing works. For instance I tried this one - Dgmnvoodkfjnw1t6920, but I still got an error. Could you please advise any alternative way to register? 

Thank you.

Earl Grey

[Carley_S]

Thanks for getting back to me @Earl_Grey  

Can you confirm the error message you're receiving? Do you get the same error message when registering here or on another browser/device? 

[Earl_Grey]

Hi Carley, 

I used the link provided by you (same as in Welcome email) and I tried to register on my laptop and on my phone. In both cases I get an error message - Sorry, there was a problem registering that password. Please choose a different one.

Thank you. 

Earl Grey

[Tom_W1]

Hi @Earl_Grey thanks for your reply and confirmation. 

No problem, I'll need to send you a PM so I can look to get this sorted for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[Kain_W]

Hi Earl_Grey,

Tom is currently out of office so I've assigned this to myself to gain a further update.

I've dropped you a PM so we can discuss matters further.

Regards,