Netflix with ads

[Richard222]

I have the same when renewing my contract online being promised the same services at a reduced price.  I was even sent a contract stating nerflx standard not netflix standard with adverts. Surely virgin are in breach of contract? Can you help  or do I have to lodge a complaint?

[Ilyas_Y]

Hey @Richard222 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with Netflix you are facing. 😢
I will assist you on this and look in to this for you.

I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Richard222 on the VM forums 👋🏽

I'm glad I was able to assist to get this resolved for you.
If you've got any other queries, always feel free to reach out to us and we'll assist where we can.

Kind regards,
Ilyas.