Account number - where to find it?

[mhamilt1]

Hi,

I have the same issue, I do not know my account number, never got a bill, cannot login to the Virgin app without the account details. Please can you help me. I think you should have my mobile phone number to send a private message.

[Joseph_B]

Hey @mhamilt1,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I would like to go about looking into this further with you, for me to do so I will need to confirm some information via a private message.

Joe

[mhamilt1 · Accepted solution]

Hi Joe, yes that is why I said please send me a message. What info do you need from me?

[Monagia]

Hi, I'm also struggling with account numbers, I never got sent this or my customer area reference. 
It is just blank with a hyphen in the initial documents. 

Please could you send via post or however else you can resolve this. 

[Kath_P]

Hi Monagia, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're also having an issue with viewing your account number. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. Just to set expectations, for security we're unable to give you the actual information however we can arrange for a contract to be re-sent which will show your account number 😊

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,