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Mrshankly's avatar
Mrshankly
Joining in
11 months ago

Problems with Netflix

HI All

Im going around in circles with VM and Netflix with neither taking responsibility for my issue.  It appears that i have been signed out of Netflix on all of my devices and cannot log back in.

All of my devices ask for a password and sign in details. When i type them in, it appears i have no account / plan.

The Netflix which is accessible through my VM box still shows my four profiles, but now with consecutive numbering and not names.  When i click on one of the profiles it asks for a pin which i cant guess as i have never set. 

I called VM and they got me to wipe and reset my box/router etc which i did and it made no difference. So they said it was a Netflix problem.

I called Netflix and they were useless and said it was a VM problem.

Any ideas at all?The issue!

Thanks

 

 

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Mrshankly, thank you for your post.

    We're sorry to hear about the problem you're having and the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel