Private Message

[JNT94]

I have had a private message to my question saying one of the Virgin team will call me. I don't want to sound rude or ungrateful but how do I know if they are from Virgin. Their profile doesn't say Forum team but 'settling in since Monday?'

[goslow]

This could well be a scammer. I have seen two recent reports of forum users receiving a scammer contact after posting a query on here.

Most communication with VM on here is via PM or the public message board

Real VM forum team members are identified as below

https://community.virginmedia.com/t5/help/faqpage/title/Staff

They would not be 'settling in'!

Flag the message to a moderator for their attention

[Sabrina_B]

Hi @JNT94 👋.

Thanks for your post, sorry to hear that you may have an unwanted message from a member of the Community. I shall send you a private message requesting some details of that message, by all means click on my name, it will state I am part of the Forum Team at Virgin Media. 

Sabrina

[Cardiffman282]

Users can also "flag to a moderator" DMs in the same way as for forum posts. 

[japitts]

Below the username in everyone's posts, is their forum rank. "Moderator" or "Forum Team" with the VM logo are VM-forum staff, anyone else - is not.

"Very Insightful Person" is an invite-only rank for regular &/or experienced users. "Settling in", as mentioned, is a relatively new user. Click on any username for some stats around that user's history - number of posts, joined date etc. The more posts and/or the amount of time registered - are all good clues to how reliable that poster is.