Private Message
I have had a private message to my question saying one of the Virgin team will call me. I don't want to sound rude or ungrateful but how do I know if they are from Virgin. Their profile doesn't say F...
Forum Discussion
This could well be a scammer. I have seen two recent reports of forum users receiving a scammer contact after posting a query on here.
Most communication with VM on here is via PM or the public message board
Real VM forum team members are identified as below
https://community.virginmedia.com/t5/help/faqpage/title/Staff
They would not be 'settling in'!
Flag the message to a moderator for their attention