Private Message
I have had a private message to my question saying one of the Virgin team will call me. I don't want to sound rude or ungrateful but how do I know if they are from Virgin. Their profile doesn't say F...
Forum Discussion
Hi JNT94 👋.
Thanks for your post, sorry to hear that you may have an unwanted message from a member of the Community. I shall send you a private message requesting some details of that message, by all means click on my name, it will state I am part of the Forum Team at Virgin Media.
Sabrina
Users can also "flag to a moderator" DMs in the same way as for forum posts.