Pressing most buttons in the My Virgin Media website takes me to your help page about price rises instead

[nickudell]

It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable.

Steps to reproduce:

• Log in to https://www.virginmedia.com/my-virgin-media/home
• Select "Your Package"
• Select "Upgrade Your Speed"

Instead of being taken to a page that lets you modify your package, you are taken to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch

While on https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch if you scroll down and click the link "My Virgin Media account" it redirects you back to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch

I also notice that your careers page (https://careers.virginmedia.com/) is completely missing. None of this is a good look for an internet company!

I put this in here because it doesn't look like there's any good category for problems with the website itself.

[newapollo]

Hi nickudell 

Have you tried clearing the cache on Firefox? (Cookies and site data)

Also what happens if you try a different browser?

Just for info purposes, the careers page is now

https://jobs.virginmediao2.co.uk/en_US/careersmarketplace