Showing results for 
Search instead for 
Did you mean: 

Pressing most buttons in the My Virgin Media website takes me to your help page about price rises instead

Tuning in

It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable.

Steps to reproduce:

Instead of being taken to a page that lets you modify your package, you are taken to

While on if you scroll down and click the link "My Virgin Media account" it redirects you back to

I also notice that your careers page ( is completely missing. None of this is a good look for an internet company!

I put this in here because it doesn't look like there's any good category for problems with the website itself.


Very Insightful Person
Very Insightful Person

Hi nickudell 

Have you tried clearing the cache on Firefox? (Cookies and site data)

Also what happens if you try a different browser?

Just for info purposes, the careers page is now 


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali