Help with My Account website
I'm trying to sort out the mess that is my mother's Virgin account - especially as it appears they have been treating TNT as an add on to her Maxit package for months without actually telling her - but every time I try to change the package, the website redirects me to the Price Increase screen No matter what I do, what browser I use or what page I come from on from the "My Account" section, the screen returns to the Price Increase screen Can someone at Virgin possibly sort out the website as at the moment it's totally unusable !!!Pressing most buttons in the My Virgin Media website takes me to your help page about price rises instead
It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable. Steps to reproduce: Log in to https://www.virginmedia.com/my-virgin-media/home Select "Your Package" Select "Upgrade Your Speed" Instead of being taken to a page that lets you modify your package, you are taken to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch While on https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch if you scroll down and click the link "My Virgin Media account" it redirects you back to https://www.virginmedia.com/support/help/how-to/price-rise-get-in-touch I also notice that your careers page (https://careers.virginmedia.com/) is completely missing. None of this is a good look for an internet company! I put this in here because it doesn't look like there's any good category for problems with the website itself.