Can't login into my account...
When I try to log in to the app/website, I enter my email, but instead of asking me for my password, it immediately says, “We’ve sent you an email with a link.” The problem is I never receive that email. Yes, I’ve checked my spam folder, tried different browsers and devices, and so on, but I always get the same result and no email ever arrives.
Live chat support isn’t helping; they keep assuming I need to reset my password, but I’ve explained that isn’t the issue and it doesn’t fix the problem. I’ve never had this happen before. Normally I just enter my email and password and it logs me in.
All I want is to be able to access my account. Please help!
Hi neogen1000,
Thanks for your post and welcome to our community.
We're very sorry to hear you're not receiving the verification email.
The sign in process has recently changed, which is why you're being prompted to verify via email.
We can't re set the emails here, so we would recommend calling please and the phone team can assist further. Please Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
