Paying netflix through virgin media

[garrym1234]

Hi

I changed my virgin media contract in August last year which now includes netflix subscription. I have recently found out I have been paying for netflix premium and only recieving netflix standard all this time. I Chatted to someone through their online chat function to either change my subscription to premium seen as am paying for it or to give me a refund for the 5 months that I have paid and not received it but  to no avail and no outcome.

I can't change my netflix package through netflix cos it keeps saying virgin media have rejected the change. 

How do I go about changing my netflix to premium which I am being charged for and to get a refund for the 5 Months I have paid for and not received it?

To top things off they are now putting my contract up by 8.8% 

[Alex_RM]

Hi garrym1234,

Thanks for posting and sorry to hear there's been some confusion with your Netflix and billing.

So I can take a closer look at this for you, I've popped you over a private message to get more details from you.

Alex_Rm