Solved: Package upgrade gone missing - Virgin Media Community - 5518251

Hi, im seeing if someone could look into my upgrade.

It's been a week, I accepted a broadband upgrade online and have the contract offer but nothing is showing in my orders.

I contacted Virgin on WhatsApp but all they did was offere the same thing but 3x the price.

Any help would be appreciated

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I have the same problem and have only just posted something similar on this forum. As ever getting any resolution from Virgin seems to be unnecessarily difficult to do ☹️