Package change - one off cost & package updates were not discounted as promised

[ganeshan1407]

Hi Team,

I recieved new offer from VM £18 and accepted that in month of December. Due to Yodel delivery issue, it wasn’t activated in the  Dec month , hence checked with VM they replaced the order but package rate increased to 29£ but they applied 11£ for every month to match old offer. So far all went well. In the same call they mentioned that there will be one off cost & package change cost applied it.

 They promised it will be discounted. But I could they were not discounted. Could some one please look into this and resolve for me.

[Zach_R]

Hi @ganeshan1407,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that there's a disputed billing charge. Have you spoke with the team about this at all since your post, and if so what have they advised? Do you still require some further assistance with this?

Thanks,
 

[ganeshan1407]

I spoke three times so far no assistance on this matter. Hence I came to here to get response. 

[Reece_MH]

Thanks for coming back to us on this, ganeshan1407.

I'm going to send you a private message, so we can look into this, and assist you further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

[ganeshan1407]

Okay i will wait for your msg . Thanks

[ganeshan1407]

Anybody looking on my query.

[Martin_N]

Hi ganeshan1407,

Our apologies it looks as though the message didn't go through to yourself. 

I will message you now. 

^Martin

[ganeshan1407]

Hello @Martin_N whats the update on this ???