Overcharged on a renewal
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on 18-11-2024 17:29
Hi All,
I am having an extremely trusting experience after renewing my deal via Whatsapp. I agreed a package for £85 and I have the Whatsapp message of this being agreed.
I then get a bill for £197 and the package on that bill doesn't make sense, it's obviously been messed up. Now when I speak to the agents on Whatsapp I go through the same process of them trying to pitch me a new deal and not acknowledging the previous mistake.
I managed to get through to one agent who said they had filed a credit form and I would hear back in 5 working days. I heard nothing and none of the other agents seem to know about it. I don't have time to call the helpline so am stuck with Whatsapp. Any ideas on how to get this resolved? all I want to do is get refunded for my last bill and confirm the same deal as I was promised.
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on 18-11-2024 19:56
Hi kurtskillen,
Thank you for reaching out to us in our community and welcome, we are sorry to hear a package you agreed to has not been added and that you are still paying the higher amount, so IO can take a closer look I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.