One touch switch nightmare

[Pomegranate21]

Unfortunately having been a loyal VM customer for years they couldn't offer me a good deal on renewal so signed up with Sky. Sky broadband up and running for a week now but they are having trouble porting my landline over from VM, therefore unable to trigger the "one touch switch" to disconnect my VM service. So now I'm paying for both Sky and VM simultaneously with no end in sight!!!

Any advice please on what to do? Shall I give my 30 day cancellation notice to VM instead? I don't care about keeping my landline number but i wasn't given an option when I switched

[Pomegranate21]

Unfortunately having been a loyal VM customer for years they couldn't offer me a good deal on renewal so signed up with Sky. Sky broadband up and running for a week now but they are having trouble porting my landline over from VM, therefore unable to trigger the "one touch switch" to disconnect my VM service. So now I'm paying for both Sky and VM simultaneously with no end in sight!!!

Any advice please on what to do? Shall I give my 30 day cancellation notice to VM instead? I don't care about keeping my landline number but i wasn't given an option when I switched. 

[HavencroftKev]

Interesting you say this, I too am about to switch to Sky.

I'd agreed a contract with Sky only to get an email from them saying my broadband order had been cancelled.

I called Sky to enquire about the problem and it came down to the fact that Virgin Media had refused to allow my number to be ported. 

Simple solution was to not bring my current number with me, but that situation really summed up Virgin Media in a nut shell!! 

[HavencroftKev]

As a solution give Sky a call and talk to them in person. They should be able to commence the one touch switch for you and start the procedure rolling with a new number. 

[Pomegranate21]

I really wish I was given the option of not porting our landline over in the first place but i wasn't! The landline is not important to me but it is what's holding up the completion in the first place.

I did ask Sky whether I could choose not to retain my number but they said as the order was already pending they had to go through with it! I'm thinking of calling today to cancel as I'm still within my cooling off period and ask if I could set up a new order without transferring the landline. But tbh this whole experience has put me off completely. May just cancel both sky and VM, use mobile broadband in the interim and start afresh with a new provider! 

[HavencroftKev]

I imagine if you call Sky are cancel you'd be surprised at how helpful they'd be. 

[John_GS]

Hi @Pomegranate21 

Thanks for posting and welcome to the community. Sorry to hear you're having an issue with the OTS.

I'll send you a PM now to assist further.

[nodrogd]

Multiple Threads merged - Please do not create multiple threads with the same issue. It causes confusion, & will not get the problem fixed any quicker.

Thanks

[Vikki_M]

Hi Pomegranate21,

I'm sorry to hear you've decided to leave us, and that your new provider is having some issues porting the number.

I'll send you a private message now to confirm what's happening on our side :).

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[wirelesstse]

I am going through a similar situation with OTS my new provider has sent confirmation of switch but Virgin denies it. They one more week until I go to the ombudsman. Raised a complaint about it on the 20th november but still no response