Forum Discussion
As a solution give Sky a call and talk to them in person. They should be able to commence the one touch switch for you and start the procedure rolling with a new number.
- Pomegranate213 months agoJoining in
I really wish I was given the option of not porting our landline over in the first place but i wasn't! The landline is not important to me but it is what's holding up the completion in the first place.
I did ask Sky whether I could choose not to retain my number but they said as the order was already pending they had to go through with it! I'm thinking of calling today to cancel as I'm still within my cooling off period and ask if I could set up a new order without transferring the landline. But tbh this whole experience has put me off completely. May just cancel both sky and VM, use mobile broadband in the interim and start afresh with a new provider!
- HavencroftKev3 months agoRising star
I imagine if you call Sky are cancel you'd be surprised at how helpful they'd be.
- Vikki_M3 months agoForum Team
Hi Pomegranate21,
I'm sorry to hear you've decided to leave us, and that your new provider is having some issues porting the number.
I'll send you a private message now to confirm what's happening on our side :).
Please look out for the envelope in the top right of the page and pop back to me when you can.
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