One touch switch nightmare
Unfortunately having been a loyal VM customer for years they couldn't offer me a good deal on renewal so signed up with Sky. Sky broadband up and running for a week now but they are having trouble po...
Forum Discussion
I am going through a similar situation with OTS my new provider has sent confirmation of switch but Virgin denies it. They one more week until I go to the ombudsman. Raised a complaint about it on the 20th november but still no response
Hi wirelesstse
Welcome to the community forums.
Sorry to hear that the OTS process hasn't been smooth for you.
There are some certain criteria involved in the OTS process such as names and details matching on both the gaining provider and losing providers side. If this hasn't been met then the gaining provider should contact you or be aware that the process has failed and provide further assistance. Have you been back in touch with them to see if there's any further update as to why this has not been completed?
Hi Carley_S,
I have contacted the new provider twice and they have confirmed via email the exact time and date Virgin acknowledged the transfer complete message. Unfortunately I cannot speak to anyone at virgin over the phone as when I ring the automated service tells me to go online to pay and then hangs up on me.
>>Thank you for contacting us.
>>As explained we have sent the OTS (one touch switch) sent to your previous provider on the 17th Oct 2024 at 12:15 PM
>>This was then received by them on the 17th Oct 2024 at 12:15 PM.Thanks wirelesstse, so I can get a few more details from you I've popped you over a private message.
Alex_Rm
