Ombudsman ruled in my favour

[Sammyherself]

Hi, 

I took my claim for unpaid automatic compensation to the ombudsman several months ago and won. They ruled that VM should pay me £900 in compensation, however they still haven’t contacted me or paid me a penny. 
Has anyone won their ombudsman claim and actually been paid? Do I need to contact them? 
Thanks! 

[goslow]

Glad to hear you were awarded the compensation you were due.

If VM has failed to pay up, I think you need to go back to the ombudsman to get them to go back to VM.

If VM still fails to pay up, I think I have read on here in the past that the ombudsman's decision is legally binding on VM and, if so, you could refer to debt collectors etc. Check that out with the ombudsman to confirm you can get the decision enforced if necessary.

[-tony-]

you should add interest at 10% and a hundred pounds or so for the non payment - discuss that with the arbitrator

[JM0]

Hi

I'm also going through the ombudsman due to Virgins failure to bills me correctly and me having to cancel the direct debit to stop them from taking money they aren't owed rather than correct they cut me off, i'm curious about the details for the compensation awarded. How long was the service off was the £9.33 per day awarded?

[goslow]

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@JM0 wrote:

Hi

I'm also going through the ombudsman due to Virgins failure to bills me correctly and me having to cancel the direct debit to stop them from taking money they aren't owed rather than correct they cut me off, i'm curious about the details for the compensation awarded. How long was the service off was the £9.33 per day awarded?

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You would do best to start your own topic for your own queries.

Cancelling your direct debit is only likely to cause yourself problems. VM's debt collection processes will begin. Topics on here describe how these often end up with customers' credit histories being damaged and debt collectors getting involved.

The compensation scheme is specifically designed for cases where the customer has a total loss of service (of broadband or phone) or experiences a delay in activation of services or VM misses an appointment without giving 24 hours notice. The £9.33 figure is the day rate for a TLS.

The ombudsman can award compensation for other scenarios but, if you have cancelled your payments (and even if VM is in the wrong), you'll almost certainly have confused your case by doing so.

[ei3014]

The law in Scotland, and I believe also in England & Wales allows for interest to be added to unpaid debts or damages at the statutory rate if 8% simple interest per annum.   

You should write as early as possible in the process to inform the transgressor that you intend to add interest.

Worth noting that simple interest is calculated differently to the much more commonly used compound interest, and generally results in a lower number.

One call also add reasonable costs in obtaining the money, for example if court has to be paid for, if bailiffs have to be paid for etc.   Worth noting that if the "simple court procedure" is used (Formerly known as "Small claims court") then the expenses that can be claimed for are more limited and closely detailed. Legal advice and representation is specifically excluded. Court fees and Bailiff fees are allowed up to the procedure limit - which varies around the UK.

I hope this helps, and I hope you obtain redress.

[Ashleigh_C]

Hi there @Sammyherself

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue with your service but I am glad to hear that you have been able to resolve a complaint with the Ombudsman. Also a big thank you to our community team for their help and advise here so far. 

I am so sorry that you are still awaiting action from this complaint, as the complaint has been raised to a third party we would advise reaching back out to the Ombudsman to ask them to chase this, you should have a dedicated agent who will be assigned to work your case and communicate with us on your behalf.