Ombudsman ruled in my favour
Hi, I took my claim for unpaid automatic compensation to the ombudsman several months ago and won. They ruled that VM should pay me £900 in compensation, however they still haven’t contacted me or ...
Forum Discussion
Hi
I'm also going through the ombudsman due to Virgins failure to bills me correctly and me having to cancel the direct debit to stop them from taking money they aren't owed rather than correct they cut me off, i'm curious about the details for the compensation awarded. How long was the service off was the £9.33 per day awarded?
JM0 wrote:Hi
I'm also going through the ombudsman due to Virgins failure to bills me correctly and me having to cancel the direct debit to stop them from taking money they aren't owed rather than correct they cut me off, i'm curious about the details for the compensation awarded. How long was the service off was the £9.33 per day awarded?
You would do best to start your own topic for your own queries.
Cancelling your direct debit is only likely to cause yourself problems. VM's debt collection processes will begin. Topics on here describe how these often end up with customers' credit histories being damaged and debt collectors getting involved.
The compensation scheme is specifically designed for cases where the customer has a total loss of service (of broadband or phone) or experiences a delay in activation of services or VM misses an appointment without giving 24 hours notice. The £9.33 figure is the day rate for a TLS.
The ombudsman can award compensation for other scenarios but, if you have cancelled your payments (and even if VM is in the wrong), you'll almost certainly have confused your case by doing so.