Ombudsman ruled in my favour
Hi, I took my claim for unpaid automatic compensation to the ombudsman several months ago and won. They ruled that VM should pay me £900 in compensation, however they still haven’t contacted me or ...
Forum Discussion
Glad to hear you were awarded the compensation you were due.
If VM has failed to pay up, I think you need to go back to the ombudsman to get them to go back to VM.
If VM still fails to pay up, I think I have read on here in the past that the ombudsman's decision is legally binding on VM and, if so, you could refer to debt collectors etc. Check that out with the ombudsman to confirm you can get the decision enforced if necessary.
you should add interest at 10% and a hundred pounds or so for the non payment - discuss that with the arbitrator
The law in Scotland, and I believe also in England & Wales allows for interest to be added to unpaid debts or damages at the statutory rate if 8% simple interest per annum.
You should write as early as possible in the process to inform the transgressor that you intend to add interest.
Worth noting that simple interest is calculated differently to the much more commonly used compound interest, and generally results in a lower number.
One call also add reasonable costs in obtaining the money, for example if court has to be paid for, if bailiffs have to be paid for etc. Worth noting that if the "simple court procedure" is used (Formerly known as "Small claims court") then the expenses that can be claimed for are more limited and closely detailed. Legal advice and representation is specifically excluded. Court fees and Bailiff fees are allowed up to the procedure limit - which varies around the UK.
I hope this helps, and I hope you obtain redress.
Hi there Sammyherself
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced an issue with your service but I am glad to hear that you have been able to resolve a complaint with the Ombudsman. Also a big thank you to our community team for their help and advise here so far.
I am so sorry that you are still awaiting action from this complaint, as the complaint has been raised to a third party we would advise reaching back out to the Ombudsman to ask them to chase this, you should have a dedicated agent who will be assigned to work your case and communicate with us on your behalf.
