Forum Discussion

paulguk1's avatar
paulguk1
On our wavelength
2 years ago

Offer of a new contract before the old one expires

I renewed my Volt contract a few months ago and it expires in September 2024. When I renewed via chat I was told that this contract would be exempt from the annual price rise in April 2024 and I kept...
New contract offer
Tom_W1's avatar
Tom_W1
Icon for Forum Team rankForum Team
2 years ago

Hi paulguk1 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Unfortunately, at this stage we're unable to comment on any future price rises so we'd be unable to confirm or deny this either way.

However, as you've mentioned you have screenshots of this interaction, if anything does happen with this next year please don't hesitate to let us know in this thread and we can deal with this appropriately.

Many thanks

paulguk1's avatar
paulguk1
On our wavelength
2 years ago

Thank you for your answer. I will ignore the offer at the moment then and see what happens next year.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 years ago

    Hi paulguk1 thanks for your reply - you're welcome.

    Just comment on this thread next year if you need to, and we'll be able to see this earlier correspondence as part of the chain 😊

    Many thanks