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Not able to reach customer services

cultavix
Joining in

I ordered VM yesterday and I want to cancel this order. I’ve called multiple times and tried using WhatsApp. I just keep getting hung up on. 

please help.

2 REPLIES 2

Cardiffman282
Super solver

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Alex_RM
Forum Team
Forum Team

Hi cultavix,

Thanks for posting and welcome to our community  😊

Sorry to hear you're wanting to cancel, I've had a look at things from our side and can see you've been able to get in touch. 

If you do still need help with anything, please let us know.

Alex_Rm