Hi,
I closed my Virgin Broadband account earlier this year and returned the Hub using the box etc provide by Virgin (left at a Yodel pick up point on 13th March 24 and have a Tracking Reference number to prove this). I subsequently got texts and emails suggesting that I hadn't returned the equipment and that I would be charged a fee of £40! I then tried to have it sorted on a chat on 3rd April and was assured that it was sorted and there would be no charge (i have a print out of the Chat)! A Virgin representative then called to my door on 9th April (un solicited) looking to collect the equipment. I explained to him that it was already returned and he accepted this and said he'd note it and took the Tracking number from me. I today received an email from Virgin saying that my new Bill was ready and, having logged into what should be a zero balance account, I now see a £40 charge has been applied and suggesting it it overdue. Can this be sorted once and for all as it is causing unnecessary stress and harassment.
