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No welcome email or account number

Joining in

Hi there,

I'm moving into a new home later this month. Ordered Virgin fibre, self installation. Got two emails - an order confirmation and pre-contract documents but no welcome email or account number.

How can I find out what my account number is?  


Forum Team
Forum Team

Hey sandal, thank you for reaching out and I am sorry to hear this.

These emails should contain that number on, can you not see it anywhere? 

Matt - Forum Team

New around here?

Hi Matt,

Nope, no account number. When I click on the 'Virgin Media Contract Information Sheet' the customer account number and customer area reference number sections are blank. 

Okay no worries, let me send you a DM 🙂

Matt - Forum Team

New around here?