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No welcome email and account number

PhoenxAstral
Joining in

on ‎05-08-2024 12:38

I also don't have an account or area code. I would like to check the time of the appointment I have today but I can't without it 😕

 

[MOD EDIT: Post split to create own thread]

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-08-2024 13:16

Hi PhoenxAstral 

You should receive a text message from the engineer/tech advising of the time they are due.

It can take a couple of days for a member of the forum team to pick up your post so it's probably best if you can call the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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John_GS
Forum Team
Forum Team

on ‎05-08-2024 15:33

Hi @PhoenxAstral 

Thanks for posting, welcome to the community and indeed Virgin Media.

I'll send you a PM now to assist 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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